Customers

Our customer base is strong and loyal with many utilising more than one of the solutions from our product portfolio, with many reporting both time and monetary savings.

What our customers have to say

“The system has provided better visibility on actual expenses being claimed, including an improved audit trail and reporting. It has offered administrative staff savings from reduced paper flows and simplified expenses processing. Moving to a more accurate calculation of mileage has potentially improved accuracy of claims.”

Keith Brooks, Finance Controller, Northampton General Hospital NHS Trust
 

“Since implementing expenses, the claims have been more accurate and timely and there are NO errors in interpretation or input. The employees can clearly see what they can claim for and what their limits are, and the approvers have visible prompts for items that exceed limits or appear to be duplicates. Overall, we have seen many advantages and continue to realise additional benefits as we continue to use expenses.”

Ian Child, Basildon and Thurrock University Hospitals NHS Foundation Trust
 

“NHSBT is a National Organisation with over 5500 staff. Prior to the implementation of Expenses Health all travel claims were paper based. Expenses Health has enabled us to reduce our back office costs but more significantly the management information that we are able to get from the system gives us the tools to analyse our travel costs and understand the drivers for those costs. This will underpin the development of strategies to change working practices to reduce the volume and cost of travel and also contribute to reducing our carbon footprint.”

Brigid Newington, Assistant Finance Director - Operations, NHS Blood and Transplant

“Expenses Health has vastly improved the claim process as it has speeded up the reimbursement of out of pocket expenses; users have stated that they would not want to revert back to the traditional paper based system.”

East Lancashire Financial Services Client
 

“In comparison to other products in the market place expenses was considered to be the one that was most user friendly for the claimant and approver.  The system held numerous standard reports and ad-hoc reporting was also available.”

Ray Murray - Payroll Services Manager/ESR Project Manager, Salford Royal NHS Foundation Trust

“The benefits the LAS have realised include:

- Reduced risk of fraud.  (Confirmed by a proactive counter fraud review.)

- Elimination of manual input of expense claims, allowing one member of staff to be redeployed onto other work.

In addition we suspect we have reduced the cost of travel and accommodation but are unable to confirm this as our staffing numbers have increased by 800 wte to 5,200 and we have tightened up on eligibility for making claims.”
 

Martyn Salter, Corporate Processes Programme Manager, London Ambulance Service NHS Trust
 

“In comparison to other products in the market place expenses was considered to be the one that was most user friendly for the claimant and approver. The system held numerous standard reports and adhoc reporting was also available.”

Ray Murray - Payroll Services Manager/ESR Project Manager, Salford Royal NHS Foundation Trust